Returns and refunds
Changed your mind? You can return a purchase within 14 days, as long as you have not opened the code. Returns are free and you get the full amount back.
Last updated: November 5, 2026
14 days
from when the order was delivered
Not opened
the code has not been shown on the order page
Free
full refund, no fees
How to return
- 1
Email [email protected] or contact support with your order number (it is in the order confirmation and starts with WG-).
- 2
We check that the code has not been shown and confirm the return by email.
- 3
The money goes back to the Vipps account or card you paid with, no later than 14 days after you told us. Usually it is much faster.
When does a code count as opened?
A code is opened once you press “Show product key” on the order page and the code becomes visible. We record when that happens. Until then the code stays hidden and you can return it. At checkout you ask for immediate delivery and confirm that the right of withdrawal ends when the code is shown (Norwegian Cancellation Act § 22 (n)).
Code not working?
A code that does not work, has already been used or does not match its product page is faulty, and you can claim a remedy whether or not you have opened it. Contact us and we will send a new code or refund you. See the terms of sale for details.
Pre-orders
You can cancel a pre-order at any time before the code is delivered and get the full amount back.
XP on returns
XP you earned on the purchase is removed, and XP you spent on it is returned to your account.
Questions about a return? Email [email protected] and we will reply as soon as we can.
Contact support